My Pfaff and my Dell Are In The Shop

Well, my baby is in the shop for adjustment:( That didn’t take long. I had been working on it for about 4 days when the thread all balled up at the feed dogs. Got that straightened out and the thread kept breaking. So got THAT squared away, or so I thought. When I looked underneath oh my gosh! What a shock! There were railroad tracks all over the back of the quilt. I spent quit a long time on the phone with a tech and nothing we did helped, so I ended up taking it in to the shop to have them handle it. Hopefully I’ll get it back next week sometime.
Some of you know I got a new Dell computer too, well, after 24 hours of owning that, a CD stuck in the drive and wouldn’t come out. After several hours on the phone to the tech’s about that I had to send it back to Dell to have a new Opti Drive installed (CD/DVD Drive). I got it back day before yesterday and guess what??? Yup, it’s not fixed!! After almost three hours on the phone with the tech’s again, they finally figured out it had to go to back. After my hysterics they promised that it would be fixed like new and the supervisor I spoke with promised to follow the whole process! The Tech’s are in India and I was highly insulted when I got a recording saying for a fee I could talk to a service tech in North America, in other words here in the states!!! How insulting is that! Pay a fee and you can talk to someone right here in the states! I’ve lost a LOT of respect for Dell and will be loud and clear about that!

Published by candiharris

I'm married to an amazing man, have three adult children and two wonderful grandkids. Both extremely talented and in College( although I may be a tad prejudiced ) I love God, my family, my quilting, new recipe's and I attempt gardening.

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